A process that ensures that a course or program meets an organization's standards for excellence. QA is typically a formal internal process that occurs after the design and development of a course or program is complete and prior to release of a beta version of the product. Rigorous alpha testing of elements such as software coding, processes, navigation, content and functionality is completed and documented at the QA phase. Revisions are then made before a beta version is provided to the client. QA may also include a piloting phase. See also Alpha Version, Beta Version, Piloting.