Case study: Moodle configuration and course delivery support for a provincial remote-learning networks

Challenge

Canada’s largest provincial remote-learning support network serving rural and northern communities required Moodle learning management system (LMS) support for one of its partner institutions, a northern Ontario public university dedicated to cross-cultural and Indigenous-focused education. The client needed assistance configuring Moodle 3.8, revising course templates and planning course uploads. The client also required training materials and support for its internal technical team, as well as LMS troubleshooting assistance for university faculty. This would enable the client to field ad hoc emails and phone calls from faculty developing online learning materials.

Solution

At project kickoff, the client provided Limestone Learning with remote access to its LMS and a remote “tour” of the university’s Moodle platform. Limestone worked with the technical support team to configure Moodle in alignment with the university’s learning and technical requirements.

Key activities included:

  • Gathering requirements for Moodle 3.8 configuration.

  • Mapping out programs, hierarchies and groups, etc.

  • Revising the Moodle course template and planning course uploads.

  • Uploading approximately 50 university courses into Moodle for the spring session.

  • Preparing and delivering training to the client’s technical support team on Moodle-related support questions.

  • Creating a standardized trouble ticket reporting process and online ticket template for university faculty.

  • Providing additional Moodle-related support as needed by the client.

Partway through the project, the client’s project sponsor requested project management support to help keep tasks on track. Limestone assigned a project manager to support both internal and external project teams. Pleased with the results from the spring session, the project sponsor extended the engagement into fall and winter to support the university’s next session of courses. Limestone supported the conversion of approximately 395 courses for asynchronous online course delivery and continued to assist with troubleshooting and faculty support.

As the work progressed, the client expanded the project expand to include two additional end clients — an Indigenous organization and an Ontario school board — both of which use Moodle to deliver literacy and basic skills training. One uses our client’s Moodle 3.9 platform; the other uses its own Moodle platform. Limestone revised templates, planned and uploaded courses, and provided Moodle support as needed.

Results

Limestone Learning supported our client and its end clients by providing technical expertise, training and assistance with Moodle course delivery. The project met the needs of multiple stakeholders and was extended to support additional clients and sessions. The addition of project management support strengthened coordination and ensured timely delivery.

Throughout the engagement, Limestone also shared best practices for online learning with university faculty, helping to enhance course design and delivery within the Moodle environment.

Our client’s project sponsor was very happy with Limestone’s work and the assistance provided to faculty and internal support teams. The collaboration enabled smooth implementation of asynchronous courses across multiple Moodle platforms and ensured faculty and technical staff had the tools and guidance needed to support learners.

Limestone Learning can work with you to configure and launch your LMS — whether you’re a higher education institution, distance learning provider, or training network supporting remote learners. Contact us here here to discuss.

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