Performance Support …#5 of the top 5 articles of 2013

Rounding up our list of the top five Performance Support articles in 2013, here’s article #5… 

The Round-Up: #5

Top 5 Employee Performance Support Software By: Jason Silberman October 23rd, 2013 

After all the theory and explanation of the first four articles in this performance support article series, it is good to see some practical tool options for actually implementing your performance support strategy and reducing the need for human intervention. Jason Silberman lists his top five employee performance support software programs in this article, including some big names such as Ontuitive and Kineo. It’s always wise to research, compare and contrast before investing in learning tools.

Has your organization or your clients adopted an employee performance support system for performance support? We’d love to hear more from you.

Be sure to check out the first four articles in this series…

Performance Support …#4 of the top 5 articles of 2013

Rounding up our list of the top five Performance Support articles in 2013, here’s article #4… 

The Round-Up: #4

eLearning Guild Research: Mobile Learning for Supporting Workers' Performance By: Patti Shank May 16, 2013

Interestingly, none of the performance support articles we’ve already posted mention the role of mobile learning in augmenting performance support; this article is a great introduction to the concept. Patti Shank, internationally recognized information and instructional designer and the Director of Research at The eLearning Guild, opens with a great example for performance support “when you don’t remember how to change the toner on your printer and the printer display window shows you how to do it, that’s performance support.”

Shank stresses how the use of mobile technology in performance support is a natural next step. The majority of us have smartphones or tablets and have them on our person most of the time anyway, so it makes sense to integrate mobile performance support. She lists examples of what it could take the form of: PDFs, audio, video, chat apps, SMS (text messages), mobile webpages, and native applications. Shank draws on other examples from case studies with Sonic and the International Red Cross that put the concept into real-life context. You can see more here:

Casebourne, Imogen. How Mobile Learning Is Done: Nine Case Studies from Around the World. The eLearning Guild. 4 April 2013.

Has your organization or your clients adopted mobile learning for performance support? We’d love to hear your thoughts on how performance has improved.

Stay tuned for one more upcoming blog post for the remaining top five performance support article of 2013 … and be sure to check out the first three articles of five in this series:

Performance Support …#3 of the top 5 articles of 2013

Rounding up our list of the top five Performance Support articles in 2013, here’s article #3

The Round-Up: #3

Survive and Thrive with Performance Support by Conrad Gottfredson & Bob Mosher, June 2013

This is a short but informative article published by the Training Industry Quarterly. It is written by Conrad Gottfredson and Bob Mosher, another Bona Fide voice in performance support from Ontuitive. The article’s focus is on developing a performance support infrastructure that allows the organization to move, adapt, and flex in response to inevitable change.

The workforce are seen as “dynamic learners” that contribute to an organization’s agility. Developing and implementing a performance support infrastructure gives these dynamic learners instant access to what they need in order to perform competently. The main focus of the article is on integrating the infrastructure according to the workflow process in question and designing according to two principles, proximity and immediacy. Performance support is efficient when it is accessed within 2 clicks and 10 seconds.

Do you have a performance support infrastructure in place? What are its strengths?

Stay tuned for more upcoming blog posts for the remaining top five performance support articles of 2013 … and be sure to check out the first two articles of five in this series: